Integrated Automotive has formed a strategic partnership with Truecaller to revolutionize customer engagement and communication within the automotive industry. This collaboration integrates Truecaller’s advanced Customer Experience Solution suite, bringing state-of-the-art features designed to boost trust, transparency, and customer satisfaction in the region.
As digital transformation reshapes customer expectations in Jordan’s commercial truck market, Integrated Automotive recognized the urgent need for more secure, transparent, and effective communication channels. Leveraging Truecaller’s Verified Business Caller ID, Video Caller ID, and Call Reason features, Integrated Automotive now offers customers calls that are instantly identifiable with the company’s name displayed in Arabic, alongside its official logo and a green verification badge, reinforcing immediate trust and enhancing brand recognition.
The innovative Call Reason feature, provided in Arabic, delivers vital call context upfront, informing customers about the purpose of each call before answering. This transparency reduces call hesitancy, boosts customer confidence, and ensures more meaningful interactions, strengthening business-customer relationships in Jordan’s competitive truck sales and heavy equipment market.
Ahed Sukhon, General Manager at Integrated Automotive, emphasized, “Our partnership with Truecaller affirms our dedication to offering customer-centric, transparent communication solutions that foster trust and elevate the ownership experience in Jordan’s truck and heavy equipment sector. Using global best practices, we aim to set new benchmarks of excellence and reliability.”
Priyam Bose, Global Head of GTM & Developer Products at Truecaller, added, “Truecaller is proud to collaborate with Integrated Automotive to redefine automotive customer communication in Jordan. By deploying our Customer Experience Solution Suite, we ensure secure, trustworthy, and culturally relevant engagement through Arabic Business Name and Call Reason displays, setting a new standard for the automotive industry’s customer engagement.”
This partnership marks a significant advancement in customer communication technology, contributing to enhanced customer loyalty and growth for Integrated Automotive while setting a precedent for transparency and engagement in Jordan’s commercial vehicle market.
