Comviva has introduced NGAGE for Enterprises, a next-generation Communications Platform as a Service (CPaaS) designed to help organizations deliver secure, AI-driven customer engagement at scale. The new platform integrates omnichannel communications, identity verification, and AI automation to help enterprises create trusted digital experiences for their customers.
The platform was unveiled ahead of Enterprise Connect 2026 and aims to simplify how businesses manage customer interactions across multiple digital channels. By combining communication infrastructure with identity intelligence and conversational AI, NGAGE enables companies to design seamless customer journeys while improving security and reducing operational complexity.
AI-Driven Platform for Omnichannel Customer Engagement
NGAGE for Enterprises allows organizations to manage customer interactions across various communication channels, including SMS, email, RCS, and WhatsApp. The platform provides a unified environment where enterprises can build personalized and context-aware engagement journeys across marketing, customer support, service operations, and lifecycle management.
The CPaaS platform includes an intuitive low-code workflow builder, allowing companies to design automated communication flows and deploy intelligent customer experiences without complex development processes.
Built-In Identity Intelligence and Fraud Protection
A key feature of NGAGE is its integration of network-based identity services that enhance security during digital interactions. These capabilities include phone number verification and SIM validation, helping enterprises detect suspicious activities and reduce fraud risks.
According to Deshbandhu Bansal, Chief Operating Officer for RevTech Solutions at Comviva, enterprises today face growing challenges such as fragmented communication systems, increasing fraud risks, and the demand for highly personalized customer experiences. The NGAGE platform brings communications, identity intelligence, and AI automation together in a single SaaS solution to help organizations address these challenges efficiently.
Unified SaaS Platform for Scalable Customer Experience
The SaaS-based platform provides real-time performance monitoring, transparent billing, and global connectivity, allowing enterprises to optimize customer engagement strategies across multiple regions while maintaining cost efficiency.
NGAGE builds on Comviva’s global communications infrastructure, which currently supports deployments in over 200 countries and serves more than 7,000 enterprises and 100+ telecom operators worldwide.
Designed for Interoperability and Global Ecosystems
The platform is built to integrate seamlessly with telecom ecosystems and enterprise systems. It supports TMF931 standards for enterprise and application lifecycle management and aligns with TM Forum Open APIs and CAMARA standards, enabling telecom operators and enterprises to participate in broader digital ecosystems.
With the launch of NGAGE, Comviva aims to help enterprises accelerate digital engagement strategies while delivering secure, scalable, and AI-powered customer experiences in an increasingly connected global marketplace.
