Kriyam.ai has partnered with Agora, Inc., a global leader in real-time engagement (RTE) technology, to transform and scale its customer onboarding and digital verification processes. By integrating Agora’s ultra-low latency video, voice SDKs, and cloud recording solutions, Kriyam has significantly improved verification efficiency, reduced call duration, and strengthened customer trust.
Transforming Digital Onboarding for BFSI Organizations
Kriyam.ai empowers banks, fintech companies, and insurers to deliver secure, transparent, and compliant digital verification powered by artificial intelligence and machine learning. Its integrated solutions include video KYC, AI document verification, and fraud detection, enabling organizations to speed up customer onboarding while ensuring regulatory compliance such as KYC, AML, and data privacy standards.
Before adopting Agora’s platform, Kriyam.ai encountered several challenges that limited customer experience and scalability—dropped calls, long verification cycles, and low completion rates. These inefficiencies increased operational costs and hindered scalability.
Leveraging Agora for Real-Time, Trusted Customer Engagement
By embedding Agora’s ultra-low latency APIs for video, voice, and cloud recording, Kriyam.ai created a next-generation verification platform that delivers consistency, reliability, and compliance at every step. Agora’s developer-friendly SDKs enabled Kriyam.ai to design customized onboarding experiences tailored to individual banking and insurance partners, ensuring seamless brand integration and secure real-time communication.
Ranga Jagannath, Senior Director of Growth at Agora, said, “Verification today is more than a compliance requirement—it is a trust moment. Kriyam is using AI-first innovation to redefine how banks and insurers verify customers, and with Agora’s real-time engagement infrastructure, they can now deliver that experience reliably and at scale. Together, we are enabling BFSI organizations to move from transactional verification to connected, customer-centric engagement.”
Suvajit Sengupta, Founder and CEO of Kriyam.ai, stated, “At Kriyam.ai, our mission is to bring trust, intelligence, and efficiency into every step of customer verification. With Agora’s ultra-low latency voice and video solutions, we’ve reduced onboarding time, improved reliability, and strengthened trust for our BFSI clients. The results speak for themselves—our call completion rates are up by 40%, and our onboarding journeys are now faster and more secure.”
Since integrating Agora’s Real-Time Engagement Platform, Kriyam.ai has achieved notable success across its verification ecosystem:
- 58% reduction in average verification call duration—from 19 minutes down to 8 minutes.
- 40% increase in verification call completion rates, minimizing drop-offs and re-verifications.
- Significant improvement in customer experience and trust through high-quality, outage-free service and secure cloud recording.
Through this partnership, Kriyam.ai and Agora are setting new standards for responsible, AI-enabled digital infrastructure within the BFSI industry. Their combined innovation ensures that financial institutions can scale operations, improve compliance efficiency, and create secure, frictionless onboarding experiences for millions of users across emerging markets
