Mercedes-Benz Group AG and Celonis highlighted the strength of their strategic partnership during Celosphere 2025, showcasing how AI-driven process intelligence is accelerating the digital transformation of one of the world’s most recognized luxury automotive brands. By adopting the Celonis Process Intelligence Platform, Mercedes-Benz has achieved significant improvements in operational efficiency, including faster decision-making and enhanced on-time vehicle delivery across its global production network.
Mercedes-Benz oversees one of the most intricate manufacturing ecosystems in the automotive sector, involving millions of parts, thousands of suppliers, and deeply interconnected logistics and production processes. To manage this level of complexity while maintaining its reputation for precision and outstanding quality, the company has integrated Celonis into its MO360 digital production platform. This integration offers end-to-end visibility into every stage of production, from the moment an order is placed to the delivery of the finished vehicle, enabling teams to identify inefficiencies in real time and act more quickly with accurate, data-driven insights.
The Celonis Process Intelligence Platform also supports Mercedes-Benz in key areas such as aftersales operations and quality management. In aftersales, the platform helps detect delays and inefficiencies in the distribution of service parts, ensuring faster resolution of customer service needs. In quality management, AI-powered monitoring identifies potential irregularities before they affect production output, reinforcing Mercedes-Benz’s commitment to delivering vehicles that meet the highest standards of craftsmanship and reliability.
Dr. Jörg Burzer, Member of the Board of Management of Mercedes-Benz Group AG responsible for Production, Quality, and Supply Chain Management, emphasized that full transparency across systems is now essential for the company. He noted that the ability to foresee shifts in market conditions, respond to supply chain changes, and apply AI-driven insights at scale is central to maintaining the company’s competitive advantage. He also highlighted that usage of Celonis continues to expand internally as teams increasingly rely on real-time data to improve everyday decision-making.
Bastian Nominacher, co-CEO and co-founder of Celonis, stated, “Mercedes-Benz is demonstrating how process intelligence creates the foundation for enterprise AI to deliver measurable outcomes. By transforming operational transparency into actionable strategies, the company has been able to move faster, make smarter strategic choices, and continue delivering on its promise of excellence.”
The collaboration between Mercedes-Benz and Celonis represents a significant step toward the future of intelligent automotive manufacturing, where advanced analytics, AI, and real-time operational awareness work together to enhance global supply chains and support next-generation production capabilities.
