TeamViewer has launched Agentless Access at the Gartner IT Symposium in Barcelona. This latest addition to TeamViewer’s enterprise platform, Tensor, empowers manufacturers, machine builders (OEMs), and industrial enterprises to enable secure remote monitoring and management of machines, PLCs, HMIs, and other operational technology (OT) endpoints—without deploying software agents on each device. By eliminating the need for local installations, TeamViewer streamlines remote support, strengthens industrial cybersecurity, and ensures compliance across connected production environments.
Tensor is now fully optimized for industrial remote operations, industrial automation, and smart factory deployment. Clients such as Schwäbische Werkzeugmaschinen GmbH are already leveraging TeamViewer for remote PLC programming, automation control, and shop floor troubleshooting. Agentless Access extends these capabilities, offering centralized management and instant configuration for legacy systems, closed devices, and human-machine interfaces—boosting both IT efficiency and OT safety.
Combined with Tensor’s Hybrid Conditional Access, manufacturers and IT teams benefit from secure, flexible, and granular connectivity across highly segmented industrial networks. Advanced protocol isolation, role-based access controls, and comprehensive audit logging protect mission-critical systems against cyber threats while simplifying remote maintenance, reducing downtime, and supporting zero-trust security frameworks.
“IT and OT teams need unified solutions for secure remote connectivity and optimized factory management. Agentless Access bridges the gap, giving manufacturers and industrial operators a compliant, safe way to manage critical systems remotely, essential for reducing cyber risks and improving uptime in today’s smart factories,” said Caroline Hempfing, Director of Product Management at TeamViewer.
As Industry 4.0 transforms factories and increases connectivity, robust cybersecurity and remote operations management become indispensable. Agentless Access meets this challenge, letting organizations perform direct maintenance and troubleshooting on programmable logic controllers (PLCs), smart devices, and legacy OT assets—without software changes or operational risk. Tensor’s zero-trust architecture enforces stringent governance and provides complete visibility for IT administrators, while OT teams maintain operational control and safety.
TeamViewer will showcase Agentless Access and other remote operation innovations at upcoming industry events, including Smart Remote Service Berlin and Microsoft Ignite San Francisco, helping manufacturers realize new levels of cybersecurity, digital transformation, and operational efficiency.
