Karnataka Grameena Bank (KGB), one of India’s largest Regional Rural Banks, has partnered with Fyno, an intelligent communication platform, to take complete control of its customer communication strategy. This collaboration marks a significant step in the digital transformation of the BFSI sector, enabling the bank to streamline operations, ensure compliance, and deliver a seamless omnichannel customer experience.
With Fyno’s AI-powered vendor-agnostic communication hub, KGB can now track every message from trigger to delivery, ensuring 100% transparency, reliability, and regulatory compliance. The platform also provides autonomy in provider management, faster telecom integrations in under 24 hours, and smart channel routing for up to 100% deliverability.
“Karnataka Grameena Bank’s adoption of Fyno’s intelligent communication hub is a landmark moment for BFSI digital transformation. By centralising communication, KGB has gained real-time adaptability, enhanced data security, and superior compliance standards, setting a benchmark for customer engagement in the banking industry,” said Aniketh Jain, CEO of Fyno.
Through Fyno, the bank has consolidated siloed communication systems into a unified hub with real-time analytics, telco integrations, and compliance monitoring. All SMS communications for KGB are now managed on a single dashboard, offering deep insights into vendor performance, channel engagement, and message deliverability.
The partnership also enables cost savings, faster template approvals, accurate billing, and workflow automation, while improving governance with a single source of truth. Moving forward, KGB will expand beyond SMS to include WhatsApp, RCS, Push Notifications, Email, and In-App Messaging, ensuring an integrated omnichannel communication strategy for its customers.
By adopting Fyno’s AI-driven communication technology, Karnataka Grameena Bank has strengthened its digital capabilities, enhanced customer trust, and future-proofed its operations for a fast-evolving fintech and regulatory ecosystem in India.
