With this launch, Zoho is redefining business AI, making agentic automation, AI collaboration, and context-aware intelligence accessible to all—helping businesses boost productivity, improve customer experiences, and accelerate digital transformation without added cost or complexity.
Zoho Corporation has unveiled a new suite of agentic AI tools designed to help businesses overcome key challenges in AI adoption, such as high costs, data silos, and complex integration. Available for free, these AI upgrades are now embedded across Zoho’s Collaboration, Customer Experience, and Human Resources platforms—empowering organizations to automate workflows, enhance decision-making, and drive business efficiency at scale.
The newly launched Zoho Agentic AI tools leverage Zia, Zoho’s advanced AI engine, to perform multi-step, cross-platform actions seamlessly. These AI agents intelligently access and utilize company data across Zoho’s unified ecosystem—such as generating contracts from multiple text files and PDFs, checking employee availability before scheduling meetings, or converting sales queries from Zoho Mail into leads in Zoho CRM—all without third-party integrations or additional costs.
According to Mani Vembu, CEO of Zoho, “AI adoption in businesses has long been hindered by fragmented systems, data unavailability, and high costs. With Zoho’s single technology stack, businesses can now integrate AI into daily operations effortlessly—without extra time, add-ons, or expenses. Our goal is to democratize AI and make it practical, accessible, and impactful for every organization.”
Smarter Collaboration with AI-Powered Workplace Tools
Zoho Workplace—the company’s comprehensive collaboration suite—has received powerful updates across Zoho Mail, Zoho Cliq, Zoho Sheet, and Zoho Tables. The enhanced Ask Zia assistant can execute multi-app tasks with natural language commands. For instance, users can say, “Find emails from Zylker Travels, summarize them into a doc, and send it to Paula,” and Zia will automate the entire workflow across email, documents, and chat apps.
The new Lead Generation Agent automatically identifies potential sales queries from unread emails and converts them into leads in Zoho CRM, helping sales teams save time and respond faster. Meanwhile, AI Base Creation in Zoho Tables allows users to build data tables instantly with AI-generated fields, sample data, and schema suggestions.
Additional features like Keyword Extraction, Sentiment Analysis, and Language Detection bring SEO optimization, data analytics, and content intelligence directly into daily workflows, allowing businesses to extract deeper insights effortlessly.
Enhancing Customer Experience with AI Agents
Zoho Desk, the company’s flagship customer service software, now includes Zia-powered Resolution Experts that automatically document ticket resolutions, improve self-service resources, and help agents resolve customer issues faster. These AI-driven tools are designed to enhance customer experience, support automation, and operational efficiency across large-scale service teams.
Transforming HR with AI-Powered Hiring
In Zoho Recruit, the AI-driven Candidate and Job Match system uses contextual AI to analyze resumes, job descriptions, and hiring needs—matching candidates to roles with unmatched precision. The new AI-Assisted Assessment Generator automatically creates skill-based assessments, including questions, answers, and scoring metrics tailored to specific roles, ensuring faster and fairer recruitment.
Building the Future of Agentic AI
The rollout of these tools follows Zoho’s introduction of Zia Hubs, which gives AI access to unstructured enterprise data, and Zia LLM, Zoho’s proprietary large language model (LLM)—the first built specifically for B2B applications. Together, these innovations reinforce Zoho’s AI-first strategy, designed to give organizations intelligent, scalable, and data-driven solutions across its 55+ cloud apps.
