The technology works across desktop apps, browser-based messaging platforms, and multiple communication tools, offering customizable, per-application DLP policies. Administrators can enable or disable directional controls depending on security needs, industry compliance requirements, and workflow essentials.
eScan (MicroWorld Technologies Inc.) has announced a breakthrough innovation with the launch of its industry-first bi-directional clipboard and drag-and-drop control for WhatsApp and messaging applications. This next-generation DLP capability enables organizations to block data exfiltration through platforms like WhatsApp, Viber, and other popular messaging tools—without disrupting legitimate business communication.
This advancement fills a major security gap for enterprises struggling to balance data security and employee productivity. The feature was developed after a real-world challenge faced by a large lead-generation company whose sales teams handled hundreds of customer inquiries daily. The company needed to prevent outbound sharing of sensitive lead data via WhatsApp but also required inbound copy-paste functionality to receive external partner leads.
The CIO of the pilot customer said, “We were stuck between security and productivity. WhatsApp is essential for sales operations, but we were leaking valuable customer data. Traditional DLP tools forced an all-or-nothing block, which simply didn’t work for business workflows.”
This challenge extends across sectors: legal firms, healthcare providers, financial institutions, and professional services where WhatsApp has become a preferred communication channel. However, this convenience has created a high-risk surface for data leakage and compliance violations. Studies show that nearly 25% of employees unintentionally share confidential data via messaging apps. In one instance, a healthcare worker accidentally shared patient records on WhatsApp, resulting in regulatory fines. In another, a financial advisor leaked investment strategies by copying internal documents into a chat.
Industry-First Directional Data Control for WhatsApp
eScan’s Enterprise DLP solves these challenges through intelligent directional data flow monitoring. The system distinguishes outbound data copies (from corporate systems to WhatsApp) — which can be blocked — from inbound copies (from WhatsApp to corporate apps) — which can be permitted. The capability also prevents internal cross-chat data circulation within WhatsApp.
Shweta Thakare, Vice President of Sales and Marketing at eScan, said, “What makes this solution so powerful is that it enhances security without breaking the user experience. Employees can keep using WhatsApp and similar tools naturally, while the system silently enforces data policies. It’s security aligned with real-world work—not security that forces people to change how they work.”
Advanced Browser-Level Security for Messaging Apps
Traditional DLP systems struggle with browser-based messaging platforms due to modern tabbed interfaces. eScan’s advanced engine identifies active tabs, detects URLs in real time, and applies direction-aware data protection policies instantly—ensuring seamless yet secure messaging workflows.
The new eScan Enterprise DLP with WhatsApp data control is now available globally for organizations in government, defense, BFSI, telecommunications, healthcare, and education, serving customers in over 90 countries. Backed by more than 300 cybersecurity researchers, eScan continues to innovate in AI-driven threat protection, secure data handling, and enterprise messaging security.
