Freshworks has announced the appointment of Kuntal Vahalia as Senior Vice President of Global Channels and Alliances, reinforcing its strategy to accelerate partner-led growth, enterprise expansion, and global market reach.
Based in Chennai, the SaaS company said Vahalia will lead its global partner ecosystem, channel strategy, and alliance programs, with a strong focus on Global System Integrators (GSIs) and upmarket growth. He will report to Ian Tickle, Chief Revenue Officer at Freshworks.
Strengthening Partner Ecosystem for Enterprise Growth
Freshworks is increasingly focusing on expanding its footprint in the enterprise segment while strengthening its employee experience (EX) solutions, including IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), and Enterprise Service Management (ESM).
“Partners are a core pillar of our growth strategy as we continue to scale upmarket and expand globally,” said Ian Tickle. “Kuntal brings deep ecosystem experience that will help us expand into larger markets and build even stronger relationships with global system integrators. His proven ability to scale partner-led growth makes him ideal to lead this next chapter forFreshworks.”
“Freshworks is the strategic solution partners are looking for today: profitable, high-growth, with a best-in-class EX platform and AI grounded in real domain depth. We’re building strong momentum across our channel as partners increasingly invest in Freshworks to develop scalable, services-led practices. The opportunity ahead is significant — partners want solutions they can confidently grow with, and Freshworks is uniquely positioned to deliver differentiated, fast time-to-value offerings aligned to high-growth segments,” said Kuntal Vahalia, Senior Vice President, Global Channels and Alliances at Freshworks.
Experienced SaaS Leader with Proven Track Record
Kuntal Vahalia brings over 20 years of experience in scaling SaaS businesses through channel partnerships and go-to-market strategies. Prior to joining Freshworks, he served as SVP of Global Channels and Alliances at Anaplan, where he transformed the partner model and drove significant partner-led revenue growth.
He has also held senior leadership roles at Salesforce, MuleSoft, and ThoughtSpot, building global partner ecosystems and driving enterprise adoption across regions.
Driving Momentum in EX and Strategic Alliances
At Freshworks, Vahalia will collaborate with sales, operations, and go-to-market teams to scale channel programs, expand strategic alliances, and unlock new enterprise opportunities. His appointment aligns with Freshworks’ key priorities, including upmarket expansion, partner activation, and growth in its EX business.
With this leadership appointment, Freshworks aims to deepen its partner ecosystem, enhance enterprise reach, and deliver faster time-to-value solutions for customers worldwide. The move underscores the company’s commitment to leveraging strategic alliances and channel partnerships as a core driver of long-term growth.
