Tata Consultancy Services (TCS) has joined hands with Kuwait-based Jazeera Airways to upgrade the airline’s digital experience using artificial intelligence (AI). The goal is to make travel easier and more personalized for passengers, while also improving the airline’s overall efficiency.
As part of this partnership, TCS will help modernize Jazeera Airways’ website and mobile apps. A key feature of the project is the launch of an AI-powered chatbot that will assist passengers with bookings, queries, and other travel needs—offering quick, personalized responses.
“By leveraging TCS’ expertise in agentic AI and platform engineering, Jazeera Airways aims to unlock new revenue streams, enhance its digital channels, and deliver hyper-personalized customer experiences, positioning itself at the forefront of innovation and customer-centric transformation in the aviation sector,” TCS said in a statement.
TCS will use its expertise in AI, platform engineering, and user experience (UX) design to create a smooth and intelligent digital journey for Jazeera customers. This move is expected to help the airline boost its revenue and improve how customers interact with its services online.
“By working with TCS, we’re building the future of travel—where everything is seamless, personalized, and focused entirely on the customer,” said Barathan Pasupathi, CEO of Jazeera Airways.
Founded in 2004, Jazeera Airways was the first private airline in the Middle East and now flies to over 60 destinations across the Middle East, South Asia, and Europe. The airline has already served more than 5 million passengers and is now investing in digital innovation to stay ahead in the competitive aviation industry.
This partnership marks a big step forward for both companies in using technology to transform the travel experience.
