The partnership positions DXC as an early validator of Core Business Suite’s AI-powered capabilities, scaling solutions internally before delivering them as market-ready client offerings.
DXC Technology and ServiceNow have announced a multi-year partnership to accelerate AI-driven enterprise transformation by deploying agentic AI and automation across core business operations.
As part of the collaboration, DXC will adopt ServiceNow’s Core Business Suite as a “Customer Zero,” becoming the first global enterprise to implement its agentic AI capabilities across a Global Business Services model. The initiative aims to reduce manual processes, improve operational efficiency, and enable real-time decision-making across complex, multi-vendor environments.
By integrating ServiceNow’s AI platform with DXC’s transformation expertise, the partnership will deliver AI-powered workflows, automation, and intelligent insights across enterprise functions. This approach will also create repeatable AI use cases and scalable transformation models, allowing DXC to extend these capabilities to customers worldwide.
“Global enterprises are under real pressure to move from AI experimentation to execution — and that’s hard when your operations are complex and fragmented. DXC made the decision to go first. As Customer Zero for Core Business Suite, they’re deploying agentic AI across their own core business functions before bringing it to customers. That’s not just a partnership — that’s conviction. That’s exactly how transformation at scale actually happens,” said Josh Kahn, SVP and GM, Core Business Workflows, ServiceNow.
“Putting ServiceNow’s Core Business Suite to work inside DXC allows us to prove what AI-powered operations look like in practice across complex, multivendor environments. With ServiceNow, we’re simplifying processes, reducing manual work, and delivering better experiences for our employees every day. Importantly, that’s resulting in real business impact, freeing up capacity on our team and giving them the opportunity to focus on building what’s next with AI. That hands-on experience with agentic AI ensures we can bring customers solutions that are practical, scalable and built for real-world execution,” said Russell Jukes, Chief Digital Information Officer, DXC.
The collaboration builds on a 17-year partnership between the two companies and strengthens their joint AI Innovation Center of Excellence, focused on accelerating enterprise AI adoption, automation, and digital transformation.
With this move, DXC and ServiceNow aim to help organizations modernize operations, optimize technology investments, and unlock AI-driven productivity and business value at scale.
