Jumbo Enterprise, the B2B division of Jumbo Group and a leading IT solutions provider in the UAE, has announced a strategic partnership with Jio Haptik, a global leader in AI-powered customer experience solutions. This collaboration aims to transform the UAE’s customer engagement landscape by introducing next-generation Agentic AI solutions across multiple industries, aligning with the country’s digital transformation and AI adoption goals.
By combining Jumbo’s regional market expertise and vast enterprise client base with Haptik’s advanced Conversational AI platform, businesses in sectors such as retail and eCommerce, telecom, banking and finance, healthcare, hospitality, and travel will gain access to intelligent, multilingual AI agents capable of managing sales, support, and bookings across popular channels like WhatsApp, voice calls, and web platforms.
Speaking on the partnership, Jumbo Electronics emphasized how this initiative enables enterprises to unlock automation-driven growth, while Haptik highlighted its mission to deliver human-like AI interactions that anticipate user needs. This alliance positions both companies as leaders in shaping the future of AI-powered customer engagement in the GCC region.
Industry experts project the Agentic AI market to surge from USD $2.58 billion in 2024 to $24.5 billion by 2030, with the UAE’s Conversational AI sector expected to reach $1.16 billion in the same period, growing at a 20% CAGR.
The AI agents can autonomously listen, learn, and act—delivering hyper-personalized, always-on service in multiple languages, helping companies reduce operational costs, boost efficiency, and enhance customer satisfaction. With the UAE’s high smartphone penetration rate (over 97%) and a tech-savvy multilingual population, the market is primed for AI-powered customer service innovation.
