Collaboration Combines Agora’s Conversational AI Engine with Exotel’s Programmable Voice Streaming Platform to Transform Customer Engagement.
Agora has partnered with Exotel, India’s premier provider of AI-driven customer engagement solutions, to revolutionize how enterprises deploy intelligent voice bots at scale. The partnership leverages Exotel’s programmable voice streaming infrastructure and Agora’s Conversational AI Engine to deliver seamless, human-like AI voice interactions across multiple channels — including PSTN, WhatsApp, in-app communication, and WebRTC — without the complexity of managing telephony or connectivity layers.
With Exotel AgentStream as the foundation, Agora’s Conversational AI can now enable real-time, natural voice conversations that elevate the customer experience while reducing operational complexity. This AI-powered voice streaming solution helps enterprises deploy autonomous, intelligent voice agents capable of handling millions of simultaneous interactions efficiently and reliably.
Exotel, which supports more than 7,000 global enterprises across industries like banking and financial services (BFSI), logistics, healthcare, e-commerce, and education, currently powers over 25 billion conversations annually. Through this collaboration, businesses across India and the Middle East can now access a secure, low-latency voice AI infrastructure that simplifies customer engagement, enhances satisfaction, and accelerates digital transformation.
Tony Zhao, CEO and Co-founder of Agora, highlighted the growing enterprise demand for intelligent, real-time communication platforms. He said, “Enterprises today are seeking scalable, intelligent AI solutions that deliver natural and human-like experiences in real time. Our partnership with Exotel merges Agora’s Conversational AI Engine with Exotel’s programmable voice infrastructure, empowering enterprises to deploy AI agents that transform customer engagement and drive operational excellence.”
The partnership aims to achieve between 50 to 100 million AI-led voice interactions annually, enabling enterprises to automate up to 40% of routine customer calls and reduce operational costs by as much as 30%. Early pilot deployments in the region have already demonstrated that AI voice automation can significantly lower call handling times and boost customer satisfaction scores, paving the way for large-scale adoption of enterprise-ready conversational AI.
Echoing this, Sachin Bhatia, Co-founder and COO of Exotel, emphasized how the company’s programmable streaming technology is enabling global AI providers to innovate faster. “Exotel’s programmable streaming infrastructure allows AI technology companies like Agora to focus on intelligence and experience, while we power the connectivity layer behind it. This partnership demonstrates how robust voice streaming can bring reliable, high-quality conversational AI experiences to businesses worldwide,” Bhatia stated.
This collaboration represents a significant milestone in the adoption of AI-driven voice automation across emerging markets such as India and the Middle East. Together, Agora and Exotel are helping enterprises unlock new levels of personalization, efficiency, and automation in customer experience management, setting the stage for the next wave of AI-powered business transformation.
