Commissioned by Milestone Systems and conducted by Forrester Consulting, the Total Economic Impact (TEI) study evaluates both the financial and operational benefits of adopting an open-platform VMS. The findings are based on real-world user experiences and interviews with decision-makers across industries.
A new independent study highlights the significant business impact of video management software (VMS), revealing that Milestone XProtect has helped organizations reduce security investigation time by up to 60% while delivering a 133% return on investment (ROI) over three years.
To present a realistic benchmark, the study developed a “composite organization” representing a typical XProtect customer. This organization includes 2,500 employees, manages 500 surveillance cameras, and generates $600 million in annual revenue. The results demonstrate how modern AI-powered video surveillance systems are transforming enterprise security operations.
One of the most impactful findings is the 30–60% reduction in investigation and evidence handling time, enabled by streamlined workflows and centralized video intelligence. Organizations reported faster incident resolution, improved accuracy, and enhanced ability to track events in real time. In some cases, tasks that previously took up to 30 minutes were completed in a fraction of the time using XProtect.
Beyond operational efficiency, the study highlights substantial cost savings. Businesses benefited from lower infrastructure and integration costs, as the open-platform architecture allows reuse of existing hardware and reduces dependency on proprietary systems. Administrative workloads were also significantly reduced, enabling teams to focus on higher-value tasks.
Martin Stockfleth Larsen, Chief Marketing Officer, Milestone Systems, said, “The Forrester study confirms what our customers experience every day: Milestone XProtect goes beyond traditional video security and serves as an AI-driven intelligence enabler reducing investigation time by up to 60% and delivering a 133% ROI. XProtect not only strengthens security but also transforms how organizations operate, enabling them to learn from the past, understand the present, and predict the future.”
The study further underscores the growing role of AI-driven security analytics, video intelligence, and smart surveillance systems in modern enterprises. XProtect not only enhances physical security but also acts as a strategic tool for operational insights, helping organizations improve decision-making and risk management.
Industry experts note that the shift toward intelligent video management platforms is being driven by increasing security demands, regulatory requirements, and the need for real-time data visibility. Solutions like XProtect are enabling organizations to move beyond traditional surveillance to predictive and data-driven security operations.
With proven ROI, faster investigations, and scalable integration capabilities, Milestone XProtect is positioning itself as a key enabler in the evolving enterprise security and video analytics market, helping businesses achieve both efficiency and long-term value.
