The experience center aims to Drive AI-Led Innovation for Telecom Industry.
Tech Mahindra has announced the launch of its new Communications Experience Center (CEC) in Pune, aimed at accelerating AI-driven innovation for Communications Service Providers (CSPs). The new facility will serve as a collaborative hub where telecom companies can co-create solutions, enhance customer experience, and transform business models in an increasingly complex and competitive landscape.
AI-Powered Innovation Hub for CSPs
The Communications Experience Center is designed as a strategic “nerve center” to help CSPs tackle industry challenges such as low margins, operational complexity, and evolving customer expectations. By leveraging artificial intelligence, cloud technologies, and automation, the center enables telecom operators to move from experimentation to large-scale deployment of next-generation solutions.
Aligned with Tech Mahindra’s telecom strategy—Grow, Empower, and Transform—the center focuses on:
- AI-led digital transformation and automation
- API-driven ecosystems and B2B2X business models
- Agentic operations and autonomous networks
- AI-native, cloud-first infrastructure adoption
The initiative builds on Pune’s legacy as a global hub for telecom innovation, further supported by satellite innovation centers worldwide to address regional market needs.
Immersive Collaboration and Co-Creation
The CEC features advanced demonstration zones, industry-specific use cases, and collaborative spaces designed for CXO-level decision-makers. It showcases:
- Agentic customer and employee experiences
- Autonomous network operations
- Connected enterprise and digital consumer models
These capabilities are powered by secure, AI-native cloud platforms and enhanced through partner-led innovation ecosystems, enabling faster solution development and deployment.
Amol Phadke, Chief Transformation Officer, Tech Mahindra, said, “Communications Service Providers are at a defining moment as they navigate rising complexity alongside the need for sustainable growth. As Tech Mahindra marks 40 years of deep telecom heritage, our Communications Experience Center in Pune serves as a nerve center where CSPs can rethink growth, agentic operations, and customer experience, moving from experimentation to production. Aligned with our communications narrative of ‘Unlock Spectrum of Possibilities,’ the center reinforces our role as a strategic transformation partner for the agentic AI era.”
Strategic Impact on the Telecom Industry
As telecom operators face increasing pressure to modernize networks and deliver superior customer experiences, the CEC provides a structured environment to explore, test, and implement AI-driven solutions. It supports CSPs in achieving scalable growth, improving operational efficiency, and unlocking new revenue streams in the evolving digital economy.
